Responsible Gaming
at 14hib
At 14hib, we believe that gambling should always be an enjoyable form of entertainment — never a source of stress, financial hardship, or harm. Our Responsible Gaming programme gives every player in Bangladesh the tools, knowledge, and support needed to stay in control of their play at all times.
Six Pillars of Responsible Gaming
Every feature of the 14hib platform is designed with player welfare in mind. These six principles underpin every responsible gaming decision we make.
The 14hib platform is strictly for adults aged 21 and above. Every account registration requires date-of-birth confirmation, and we reserve the right to request official identity documents at any time to verify age. Any account found to belong to a person under 21 will be suspended immediately and all funds returned to the verified payment source. We also encourage parents and guardians across Bangladesh to use parental control software on shared devices.
14hib allows players to set daily, weekly, or monthly deposit limits on their accounts. Once a limit is active, the platform will automatically block any deposit attempt that would breach the threshold — giving you firm, technology-enforced control over how much you spend. Limit increases require a cooling-off period of at least 24 hours before taking effect, while limit reductions apply immediately. Contact our support team 24/7 to set or adjust your limits.
If you feel you need a short break from gambling, 14hib's time-out feature lets you temporarily suspend your account for a defined period — from 24 hours up to 6 weeks. During a time-out, you cannot log in, deposit, or place bets. The time-out cannot be cancelled early. For a longer structured break, you may also choose to take a cooling-off period of up to six months, after which access is restored only upon explicit written request.
For players who feel they need a longer or permanent break, 14hib offers self-exclusion periods of 6 months, 1 year, 3 years, or indefinitely. When self-exclusion is active, your account is fully locked and cannot be reopened during the exclusion period — even if you request reinstatement. We take this commitment seriously and will not contact you with promotional communications while your exclusion is in force. To apply, contact our support team and clearly state your chosen exclusion period.
In addition to deposit limits, 14hib players can set maximum loss limits and individual wager caps. A loss limit defines the maximum net loss you are prepared to accept in a given time period — once reached, further betting is blocked until the period resets. A wager cap limits the size of any single bet, preventing impulsive high-stakes decisions. These tools work together to keep your gambling within the boundaries you set for yourself.
Our support team is available around the clock, every day of the year, in English. Whether you want to activate a self-exclusion, discuss a concern about your gambling habits, or simply ask a question about our responsible gaming tools, you can reach us at any time via live chat or by emailing [email protected] (plain text — not a clickable link). All welfare enquiries are handled with complete confidentiality by specially trained support staff.
Player Protection
Tools at a Glance
Every tool listed below is available to all registered 14hib players at no cost. You do not need to explain or justify your decision to use any of these tools — our support team will action your request without question. Protecting your wellbeing is our highest priority.
Cap your total deposits per day, week, or month in Bangladeshi Taka (৳). Applies to all payment methods including bKash, Nagad, Rocket, and Upay.
Immediate reductionSet the maximum net loss you are willing to absorb in a set timeframe. Betting is automatically halted once your loss threshold is reached.
Immediate reductionLimit the maximum stake on any individual bet or game round, preventing large impulsive wagers across sports betting, live casino, and slots.
Always onTake a structured break from 24 hours up to 6 weeks. Your account is fully suspended — no login, no deposits, no bets. Cannot be cancelled early.
24h to 6 weeksPermanently or long-term lock your 14hib account. Available for 6 months, 1 year, 3 years, or indefinitely. Binding — cannot be reversed mid-term.
6 months to indefiniteRequest a full history of your deposits, withdrawals, wagers, and net result over any time period — so you can make informed, evidence-based decisions about your play.
On requestHow to Activate
Your Responsible Gaming Tools
Activating any responsible gaming tool at 14hib takes only a few minutes. Our support team is on hand 24 hours a day to process your request immediately and confirm activation in writing.
Navigate to 14hib.io and log in using your registered username and password. Ensure you are using a private device and a secure internet connection, especially if you are accessing from Dhaka, Chittagong, Sylhet, or elsewhere in Bangladesh on a shared network.
Click the live chat icon in the bottom corner of any page, or send an email to [email protected] (plain text — not a clickable link) stating which responsible gaming tool you wish to activate, the limit amount or exclusion period you want, and your registered username.
A trained support agent will process your request within minutes during live chat, or within 2 hours for email requests. Protective measures (limit reductions, time-outs, self-exclusions) are applied immediately — you will receive a written confirmation once the tool is live on your account.
Once confirmed, log in and attempt an action that would breach your new limit — the platform will block it and display a notification. If you have activated a time-out or self-exclusion, your account will be inaccessible immediately after your current session ends.
Limit Types &
Timeframes
The table below summarises the limit types available on 14hib, the timeframe options for each, and how quickly changes take effect. All monetary limits are denominated in Bangladeshi Taka (৳).
| Limit Type | Timeframe Options | Reduction Takes Effect | Increase Takes Effect |
|---|---|---|---|
| Deposit Limit | Daily / Weekly / Monthly | Immediately | After 24-hour cooling-off |
| Loss Limit | Daily / Weekly / Monthly | Immediately | After 24-hour cooling-off |
| Single Wager Cap | Per bet / Per round | Immediately | After 24-hour cooling-off |
| Time-Out | 24h / 48h / 1 week / 2 weeks / 6 weeks | Immediately | Not applicable — cannot be shortened |
| Cooling-Off | 1 month / 3 months / 6 months | Immediately | Not applicable — cannot be shortened |
| Self-Exclusion | 6 months / 1 year / 3 years / Indefinite | Immediately (end of session) | Not applicable — binding until expiry |
Is Your Gambling
Still Under Control?
The following questions are adapted from widely recognised problem gambling screening tools. They are not a clinical diagnosis — but answering honestly can help you reflect on your gambling behaviour and decide whether you would benefit from using our responsible gaming tools or seeking professional support.
If you answer Yes to three or more of these questions, we strongly recommend contacting our support team or speaking with a counselling professional. You can also immediately activate a time-out or self-exclusion on your 14hib account — our team will help you do so within minutes, any time of day or night.
Have you ever spent more money on gambling than you originally planned or could comfortably afford to lose?
Have you ever gambled to try to win back money you had previously lost — sometimes called "chasing losses"?
Have you found it difficult to stop gambling once you have started, even when you intended to stop or had other commitments?
Has gambling caused arguments, stress, or concern for anyone in your family or social circle — including friends or colleagues in Dhaka, Chittagong, or elsewhere?
Have you ever borrowed money, sold possessions, or neglected financial responsibilities such as rent, bills, or family expenses in order to fund gambling?
Do you feel irritable, anxious, restless, or low in mood when you are not gambling or when you try to cut down?
Have you ever concealed the extent of your gambling activity from family members, friends, or a partner?
Do you find that you need to gamble with larger and larger amounts of money in order to feel the same level of excitement or satisfaction as before?
Support Is Always
Available to You
Whether you want to talk to a 14hib team member, activate a protective tool, or seek independent counselling, there is always a next step available. You are not alone.
14hib Live Chat
Our support agents are online 24 hours a day, 7 days a week, in English. Start a live chat from any page on the 14hib platform to request a limit, time-out, or self-exclusion instantly.
Email Support
For non-urgent enquiries or formal self-exclusion requests, write to us at [email protected] — plain text, not a clickable link. Include your username and your request. We respond within 2 hours.
Independent Counselling
If you feel you need professional support beyond what a gaming platform can offer, we encourage you to reach out to a qualified counsellor or mental health professional in your area of Bangladesh.
Talk to Someone You Trust
Sometimes the most important step is simply talking to a family member, close friend, or trusted colleague about your gambling. Sharing the concern openly is often the first and most powerful step toward taking back control.
Play Safely with 14hib
Now that you are familiar with our responsible gaming tools, explore everything 14hib has to offer — from BPL cricket betting and live casino tables to slots and PP Live markets. All deposits via bKash, Nagad, Rocket, and Upay are instant, fee-free, and SSL-secured. For players aged 21 and above across Bangladesh.