14hib Privacy Policy

14hib is an online betting and casino platform serving players primarily in Bangladesh. We are committed to protecting the personal information of all individuals who interact with our platform, whether as registered members or as visitors browsing our site. This Privacy Policy applies to all services offered through 14hib.io, including sports betting, live casino, slots, and customer support interactions.

This policy has been drafted in English and governs the collection and processing of personal data for users accessing the platform from Bangladesh and any other jurisdictions in which 14hib operates. The platform runs on Bangladesh Standard Time (BST, UTC+6), and all support communications are conducted in English.

We review and update this Privacy Policy periodically to reflect changes in our services, applicable law, or data processing practices. The effective date of the current version is displayed at the top of this page. We encourage you to revisit this page regularly to stay informed of any updates.

14hib collects personal data in the following categories, depending on how you interact with the platform:

2.1 Registration and Identity Data

When you create a 14hib account, we collect the information you provide during the registration process, which may include:

• Full legal name;
• Date of birth (to verify that you meet the minimum age requirement of 21 years);
• Email address;
• Mobile phone number;
• Residential address, including city, district, and postcode;
• Username and encrypted password.

2.2 Identity Verification (KYC) Data

As part of our Know Your Customer (KYC) obligations, we may collect copies of identity documents including government-issued national identification cards, passports, and utility bills or bank statements as proof of address. These documents are used solely for verification purposes and are stored securely.

2.3 Financial and Transaction Data

When you make deposits or withdrawals on the platform — via bKash, Nagad, Rocket, Upay, or bank transfer — we collect transaction records including payment method identifiers, transaction amounts in Bangladeshi Taka (৳), timestamps, and transaction reference numbers. We do not store full mobile financial service PINs or bank account passwords.

2.4 Usage and Behavioural Data

We automatically collect data about how you interact with the 14hib platform, including:

• Pages visited and time spent on each page;
• Games played, bets placed, and betting history;
• Session duration and login/logout timestamps;
• Device type, operating system, browser type and version;
• IP address and approximate geographic location at the time of access.

2.5 Communications Data

When you contact our support team via live chat or email, we retain records of those communications, including the content of messages, timestamps, and the outcome of any support interactions. This data is used to improve service quality and resolve any disputes or complaints.

14hib uses the personal data we collect for the following purposes:

We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Where automated processes are used as part of fraud detection or responsible gaming monitoring, a member of our team will review any flagged account before taking action.

14hib processes your personal data on the following legal bases:

• Contractual necessity: Processing your registration data, KYC documents, and transaction data is necessary for us to provide you with our betting and gaming services under the Terms and Conditions you agreed to when you registered.
• Legal obligation: We are required by applicable law to collect and retain certain data — particularly in relation to identity verification, anti-money laundering (AML), and counter-terrorist financing (CTF) obligations.
• Legitimate interests: We process usage and behavioural data to detect fraud, prevent abuse, improve our platform, and monitor for responsible gaming indicators. These activities are conducted in a manner that balances our legitimate business interests against your privacy rights.
• Consent: Where we rely on your consent to process data — for example, to send you promotional communications — you may withdraw that consent at any time by contacting our support team or adjusting your account communication preferences.

14hib does not sell, rent, or trade your personal data to third parties. We share personal data only in the following limited and controlled circumstances:

5.1 Payment Processors

To process your deposits and withdrawals, we share necessary transaction data with your chosen payment provider — such as bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or other supported Bangladeshi banking institutions. These providers process your data only to execute the transaction and are bound by their own privacy and security obligations.

5.2 Identity Verification Providers

For KYC purposes, we may share identity documents with third-party verification service providers. These providers are contractually prohibited from using your data for any purpose other than completing the verification check requested by 14hib.

5.3 IT Infrastructure and Security Providers

We engage reputable third-party providers for hosting, database management, security monitoring, and platform maintenance. These providers act as data processors and handle your data strictly in accordance with our instructions and under binding data processing agreements.

5.4 Game Software Providers

Some casino and slot games are provided by third-party studios including Evolution Gaming, Pragmatic Play, Ezugi, NetEnt, Microgaming, and others. In the course of delivering live dealer or RNG game content, limited session data may be processed by these providers. No personally identifiable data beyond what is required to deliver the game session is shared with game providers.

5.5 Legal and Regulatory Authorities

We may disclose personal data to law enforcement agencies, regulatory bodies, or other authorities where required by applicable law, court order, or to protect the rights, property, or safety of 14hib, its users, or the public. We will notify you of such disclosure where we are legally permitted to do so.

14hib uses cookies and similar tracking technologies to operate and improve the platform. A cookie is a small text file stored on your device by your browser when you visit a website. Cookies help us remember your preferences, keep you logged in securely, and understand how visitors use our platform so we can make it better.

6.1 Types of Cookies We Use

• Essential cookies: Required for the platform to function correctly. These include session authentication cookies and security tokens. You cannot opt out of essential cookies without disabling your access to the platform.
• Functional cookies: Remember your preferences such as language settings, preferred display options, and responsible gaming tool configurations.
• Analytics cookies: Collect anonymised data about how users navigate the platform — which pages are visited most, how long sessions last, and where users encounter difficulties. This data is used in aggregate form only to guide platform improvements.
• Security cookies: Support our fraud detection and bot-prevention systems by identifying patterns of suspicious activity across sessions.

6.2 Managing Cookies

You can control or delete cookies through your browser settings at any time. Please note that disabling certain cookies — particularly essential and security cookies — may impair your ability to use the 14hib platform fully or securely. Instructions for managing cookies vary by browser; refer to your browser's help documentation for guidance.

14hib does not deploy third-party advertising or retargeting cookies on its platform. We do not use your browsing data to serve advertisements on external websites.

Our security measures include the following:

• TLS/SSL encryption for all data transmitted between your device and our servers;
• AES-256 encryption for sensitive data stored in our databases, including identity documents and financial records;
• Strict access controls ensuring that only authorised 14hib personnel with a legitimate need can access personal data, and only to the extent necessary for their role;
• Regular security audits and penetration testing conducted by independent security professionals;
• Real-time intrusion detection and monitoring systems that flag anomalous activity for immediate investigation;
• Secure, encrypted backups of all critical data stored in geographically separate locations to ensure resilience against data loss;
• Staff training on data protection principles, phishing awareness, and secure data handling procedures.

You also play an important role in keeping your account secure. We strongly recommend using a unique, strong password for your 14hib account, enabling any available two-factor authentication, and never sharing your login credentials with anyone. If you suspect that your account has been compromised, contact our support team immediately.

14hib retains your personal data for no longer than is necessary to fulfil the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by applicable law. The following general retention periods apply:

When your data reaches the end of its applicable retention period, it is securely deleted from our live systems and backups, or anonymised such that it can no longer be attributed to you as an identifiable individual. Data that has been anonymised may be retained indefinitely for statistical or research purposes.

As a user of the 14hib platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via live chat or at [email protected] (plain text — not a clickable link).

We will respond to all data rights requests within 30 days of receipt. In complex cases, we may extend this period by a further 30 days, in which case we will notify you of the extension and the reason for it. We will not charge a fee for handling data rights requests unless the request is manifestly unfounded or excessive.

14hib takes its responsibility to prevent underage gambling very seriously. Our registration process requires users to confirm their date of birth and consent to the 21+ age requirement. Where we have reason to suspect that a registered user is under 21, the account will be suspended pending age verification, and where underage use is confirmed, the account will be permanently closed.

If you are a parent or guardian and you believe that a minor in your care has registered on or interacted with the 14hib platform, please contact our support team immediately at [email protected] (plain text only). We will take prompt steps to investigate and, if confirmed, will delete all personal data associated with the underage user's account.

We also encourage parents and guardians to make use of internet filtering and parental control software to prevent underage individuals from accessing gambling websites on shared or family devices.

14hib's primary user base is in Bangladesh, and we endeavour to process and store data within secure infrastructure that serves the Bangladesh region. However, some of our third-party service providers — including cloud hosting, identity verification, and game software providers — may be located in or operate infrastructure in other countries.

Where personal data is transferred outside Bangladesh to such providers, we take steps to ensure that an equivalent level of data protection applies. This includes requiring third-party processors to maintain appropriate technical and organisational security measures, and ensuring that any transfer is governed by binding contractual protections.

By using the 14hib platform, you acknowledge that your personal data may be processed in countries other than Bangladesh as part of the delivery of our services. In all such cases, we apply the same standard of care described in this Privacy Policy regardless of where your data is processed.

14hib reserves the right to update or amend this Privacy Policy at any time to reflect changes in our services, applicable law, or data processing practices. When we make material changes to this policy, we will take reasonable steps to notify you, which may include displaying a prominent notice on the 14hib platform or sending a notification to the email address associated with your account.

The updated Privacy Policy will take effect from the date displayed at the top of the page as the "Last updated" date. Your continued use of the 14hib platform after the effective date of any update constitutes your acceptance of the revised policy. We encourage you to review this page periodically so that you remain informed about how we protect your personal data.

Where any change materially reduces your rights or increases the scope of data we collect, we will seek your renewed consent before the change takes effect where consent is the applicable legal basis for that processing activity.

If you have any questions, concerns, or requests relating to this Privacy Policy or to 14hib's data practices, please contact our Data Protection team using the details below. All privacy enquiries are handled by our support team, who are available 24 hours a day, seven days a week, in English.

Please include your registered username or email address, a clear description of your enquiry or request, and any relevant supporting information in your message. This will help our team locate your account and respond as efficiently as possible.

We take all privacy enquiries seriously and will work with you in good faith to resolve any concern you raise regarding your personal data. If after contacting us you remain dissatisfied with our response, you have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.